FAQ

Can I use my iPhone/iPad with your web site?

You can make a purchase through our site using an iPhone/pad .

Can I use my Android Phone/Pad with your web site?

Although we do not directly support the Android OS, you can place orders using any android based device.

Why do albums I put in my basket keep disappearing?

Because our web site uses 'cookies' to store your basket, these will naturally 'time out' depending on your own cookie policy. This is why we have the 'Wish List', as this only works when you are logged in to your account and is stored within your account area on our server which does not 'time out'.
You can add items directly from the album web page or your basket to your 'wish list'.

Do you still support Windows XP

Unfortunately, Windows XP has not been supported by Microsoft for many years and our download manager will no longer work with most installations of XP. We would highly recommend that anyone, who is connecting to the internet and running XP, upgrades to a more secure operating system.

How do I use the search box

General principles
Our search engine works in a very similar fashion to Google, most search techniques that work in Google will work with ours. The most common use is to simply type in whatever you want to find and click on the ‘go’ button (or press ‘enter’ on your keyboard). However, this will often produce a great number of results, especially if you type in lots of words. This is because the default method of searching is the ‘Boolean OR’ rather than ‘AND’. To refine your search results try using some of the advanced techniques below. By default our search engine uses ‘Stemming’, this allows searches to match words which are similar or derivatives of each other. This addresses an often requested feature to match the plural form of words to their singular forms, e.g. a search for the word ‘string’ will match ‘strings’.

Phrase search ("")
By putting double quotes around a set of words, you are telling the search engine to consider the exact words in that exact order without any change. Our search engine works the same way Google does, for example, if you wanted to find Samuel Barber Adagio for Strings, you would enter the composer followed by the name of the piece in double quote marks, like this:

Barber "Adagio for Strings"

This then produces only results where the word 'barber' and the exact phrase "Adagio for Strings" is found. This is particularly useful for searching for terms that have 3 or fewer letters in the name, e.g. “Arnold Bax”, as our search engine does not index any word that has 3 or fewer letters. In this instance searching for the word ‘Bax’ by itself would not produce any results but searching for “Arnold Bax” will give his complete repertoire.

Terms you want to exclude (-)
Attaching a minus sign immediately before a word indicates that you do not want pages that contain this word to appear in your results. The minus sign should appear immediately before the word and should be preceded with a space.

Fill in the blanks (*)
The *, or wildcard, is a little-known feature that can be very powerful. If you include * within a query, it tells the search engine to try to treat the star as a placeholder for any unknown term(s) and then find the best matches. For example, the search ‘Johann * Bach’ will return results for’ Johann Sebastian Bach’, ‘Johann Christian Bach’ and ‘Johann Ernst Bach’.

How do I register with Chandos.net?

To register all you need is an email address, username and password. From this, you can create your profile. Click 'Login/Register' on the menu bar above to sign up for a new account.

Why does the Audio CD I created will not play in my car stereo?

As long as the Audio CD is created without any error message from your software and as long as you are able to play it on your computer using your CD-ROM or DVD-ROM drive, the disc is OK. If it only fails or has trouble when you try to play it in your car or home stereo, you more than likely have a compatibility issue between the media and your player. If you have used a CD label on your CD, this can also effect playback on some CD players, particularly the 'slot loading' type rather than the 'tray' type.

How do I check my history of past music downloads?

After you have logged in, you can see your past downloads by selecting the ‘Download History’ tab from within your account screen.

I have a problem regarding my credit card payment, what do I do?

We do not deal directly with credit cards as we use 'PayPoint' 'for this. Most questions can be answered from their FAQs pages which can be found here:

http://www.Paypoint.co.uk/

However, if you are an American customer experiencing payment problems, please contact your credit card company and request that they allow payments to Chandos.net. This has been a known issue.